Users are unauthorized to monitor Comwave or third party's data, systems or network traffic. In case you are not able to speak during the 9-1-1 call, the operator will dispatch emergency response vehicles to your last registered address. Comwave Home Phone has an economic inducement of $170; Internet $150, and Long Distance $25. Comwave therefore recommends that the Service not be used for the transmission of confidential information. 2. Excessive Usage: All Comwave Internet customers must comply with the Comwave's terms and the Acceptable Use Policy. Unlike traditional phone lines, you can use your Comwave VoIP services anywhere. Accordingly, your computer equipment may cease to be adequate to access and use the Service.
with the service but never be disrespectful. If you elect to receive your invoices by traditional mail; your notices and other Comwave Communication will still be delivered to you electronically as described in this paragraph. Comwave Internet Traffic Management continuously monitors our network. The extent to which personal information will be accurate, complete and up-to-date will depend upon the use of the information, taking into account the interests of the individual. Users are prohibited to forge any TCP-IP packet header or any part of the header information in an e-mail or newsgroup posting. You should be prepared to confirm your address and call-back number since the operator may not have this information. The use of services or products by a Customer or the acceptance of employment by an employee will be considered implied consent to collect, use and disclose personal information for all identified purposes. (f) engage in account sharing, including, without limitation, permitting third parties to use your Service account and password; or The Specialist immediately told me that I will be charged non-return fee for the device that I returned as I had only 6 weeks for the return after cancellation date. Before you begin to use our services, you will be asked to register to become a member.
The following terms apply to Equipment Returns where applicable:(a) All equipment must be returned to Comwave at the Subscribers' expense. Calls to Toll Free numbers will be billed at our North American long-distance rate. (a) post, transmit or otherwise distribute information constituting or encouraging conduct that would constitute a criminal offense or give rise to civil liability, or otherwise use the Service in a manner which is contrary to law or would serve to restrict or inhibit any other user from using or enjoying the Service or the Internet; In most cases you will connect a telephone to the back of the Telephone Adapter. The Customer acknowledges their responsibility for all charges arising from the use of the Service or hardware whether or not authorized by the Customer. Examples are territories such as Kashmir India, West Bank Israel, & Gaza Israel to name a few. (f) French: The Subscriber confirms that it wishes to have these Terms written in English only. The Subscriber acknowledges that he/she is the person authorized to subscribe for the Services. Comwave reserves the right to refuse to post, or to remove any information or materials, in whole or in part, that it determines, in its sole discretion, are unacceptable, undesirable, or in violation of these policies. Internet speed may also be affected by traffic management practices that are applied to the service. (a) The Subscriber owes amounts to Comwave that are past due and any security deposits are insufficient to satisfy outstanding balances;(b) The Subscriber does not provide a security deposit or satisfy alternate security measures when requested by Comwave;(c) Comwave has terminated the Services to the Subscriber in the past; and(d) Comwave does not provide the requested Services to the country(s) desired by the Subscriber. contests); To meet legal and regulatory requirements; and. Information will be collected by fair and lawful means. This information can be updated through the Comwave website under the 9-1-1 section within theBusiness Careportal. Third-party termination requests will not be accepted. Subscriber must allow Comwave reasonable time to diagnose and correct any problems that have been reported and documented by the Subscriber to Comwave. Comwave High Speed Internet services are delivered over a network which is shared among Comwave Subscribers. No contract; 9-1-1 Dialing service will not function in the event of a power or broadband outage or if your broadband, ISP or VoIP service is suspended or terminated. Comwave will provide the reasons for denying access upon request. If termination occurs during a contract period, the Subscriber will be charged for all usage plus the contract obligations. This is our agreement with you, the Subscriber. Sending unsolicited, e-mail messages, including, without limitation, commercial advertising and informational announcements is prohibited. Information that you provide to Comwave is kept confidential. You need to update your 9-1-1 Dialing information if you move your device to a different location and if you add a new line to your account. A $50 deposit is required for the Comwave home gateway and a $12 fee applies for phone ATAs that connect regular phones to a network. 2.03 You Can Best Control the Risk and Therefore Are Responsible. Neither Comwave nor its officers or employees may be held liable for any claim, damage, or loss, and you hereby waive any and all such claims or causes of action, arising from or relating to our 9-1-1 Dialing service unless such claims or causes of action arose from our gross negligence, recklessness or willful misconduct. Comwave will retain personal information for only as long as required to fulfill the identified purposes or as required by law. Comwave is in no way liable for any content delivered.
Nothing contained in this policy shall be construed to limit Comwave's actions or remedies in any way with respect to any of the foregoing activities. Where appropriate, Comwave will generally seek consent for the use or disclosure of the information at the time of collection. Reply Reply with quote Sep 17th, 2019 10:30 am #22 Subscribers to Internet access can cause damage, incur expenses and enter into contractual obligations while on the Internet. Charging an early cancellation fee without a customer's authorization. Network priority is assigned to the type of Internet traffic and Comwave Internet Traffic Management does not discriminate against any vendor, service provider or website. Comwave reserves the unilateral right to issue partial refunds when equipment is missing items such as cables, power supplies, manuals, packaging etc. The Service and any equipment are provided to the Customer for personal, non-commercial use ONLY at the location identified in the Service order or contract. If the network becomes congested, Comwave Internet Traffic Management makes sure that the traffic of time-sensitive and priority activities receives priority over the traffic of non time-sensitive activities in order to maintain a quality Internet experience for all users. You should inform all telephone users who may be present at the physical location where you utilize your VoIP Equipment, of the important differences and limitations of VoIP 9-1-1 Dialing service as compared with E9-1-1 service as set out above. You acknowledge and understand that when using home networking and internet service, that there are certain inherent risks (e.g. (d) During a Promotional Trial period where equipment is required by the Subscriber and Comwave has provided such equipment to be used with the service at no cost (Trial Equipment); Subscriber must return the Trial Equipment with an RA within 30 days after the expiration of the Promotional Period. Comwave shall adjust rates, packages and price plans annually for inflation. Comwave and its affiliates assume no liability whatsoever for any claims or losses arising out of or otherwise relating to your access to or use of Content. All equipment that is not returned to Comwave within 30 days from the cancellation date will incur a $95 fee per item. NOTE: In certain circumstances, Comwave may not be able to provide access to all the personal information it holds about a Customer or an employee. More than 98% of Comwave customers are not excessive users and therefore do not need to be concerned about a violation. State your case your likes, dislikes, shortcomings, etc. Users are prohibited from violating any system or network security measures including but not limited to engaging in unauthorized access or use of Comwave's or a third party's network, data or information. Since the national emergency call centre uses the address you provide to determine the nearest emergency response centre, you must update your new location when you move, or travel with your Comwave VoIP services in Canada or the USA. The Subscriber must bring payment inquiries and disputes to Comwave's attention within 10 days after the charge for the Services have been paid or the Subscriber will be deemed to have accepted such charges as accurate in all respects. The Subscriber agrees to comply, and to ensure that, the End Users comply with the following policies and procedures associated with the use of the Services (the Subscriber and/or End Users are sometimes hereinafter referred to as "you"). We have no records of them calling or leaving a message. I cancel on the 32nd day and because the service was very bad.
You are required to notify Comwave by updating your service in the My Account online at least two weeks before moving so we can verify service availability and update your customer records. Comwave considers the above practices to constitute abuse of its service. Comwave shall not be held liable for any long distance charges incurred by you before the migration is complete. This notification includes moves, regardless of whether your phone number changes. Missing or damaged components will be billable. The call centre operator will confirm your location information and then transfer your 9-1-1 call to the emergency response centre nearest your location. Therefore, Comwaves terms and conditions of service prohibit these practices.
Third party termination requests are not approved. For one the internet would cut out constantly for days even weeks on end, and they not once offered some kind of reimbursement for. Comwave Internet Traffic Management is designed to ensure that if congestion reaches a certain level the majority of Subscribers continue to have a good Internet experience.
This notification includes moves, regardless of whether your phone number changes. Early cancellation or default of the contract by the Subscriber will result in ECF (Early Cancellation Fees) as listed herein. Comwave shall implement policies and practices to give effect to these principles, including: Implementing procedures to protect personal information; Establishing procedures to receive and respond to complaints and inquiries; Training staff and communicating to staff information about the organizations policies and practices; and. You shall defend, indemnify, and hold harmless Comwave, its officers, directors, employees, affiliates and agents and any other service provider who furnishes services to you in connection the Service, from any and all claims, losses, damages, fines, penalties, costs and expenses (including, without limitation, legal fees and expenses) by, or on behalf of, you or any third party relating to the absence, failure or outage of the Service, including 9-1-1 Dialing, incorrectly routed 9-1-1 Dialing calls, and/or the inability of any user of the Service to be able to use 9-1-1 Dialing or access emergency service personnel.
The Customer acknowledges that by ordering the Service he will be responsible for the use of the Service made by any other person using his equipment and assumes all liability for such use of the Service.
Payment for Standard Services shall be made on the first day of each month for the Standard Services used in the preceding month. Your messages may be the subject of unauthorized third party interception and review.
1. 1. The following terms and conditions apply to Comwave Networks Inc. ("Comwave") provision of telephony services (the "Services") and sets out the basic rights, obligations and limitations of Comwave to its Subscribers (the "Subscriber"). now i'm seeing all over the internet people saying to avoid comwavedoes anyone know if i can cancel . Where appropriate, the amended information will be transmitted to third parties having access to the information in question. The rate guarantee does not apply to pre-paid calling cards, bundled minute plans and select regions of the world including occupied territories and disputed lands. I called Comwave on Wednesday, October 6, 2021 to provide an update on the shipped equipment and the tracking #. You must update and verify online at the my account web portal your location of use for each changed, newly added or newly ported number in order for 9-1-1 Dialing to function correctly.
2.11 International Boundaries & Rate Variations. If a complaint is found to be justified, the Privacy Officer will take reasonable measures to correct the situation, including amending Comwaves policies and procedures if necessary. Traffic that is not prioritized, such as the traffic of resource-intensive applications, is slowed as a result of time-sensitive and priority traffic being prioritized. $50 fee? Comwave service is provided to the Subscriber on a best-efforts basis. In addition the Subscriber will be responsible for all charges for the Standard Service incurred up to the effective cancellation date. Comwave will use reasonable efforts to notify of material changes thirty days prior to implementation. Comwave collects personal information only for the following purposes: To administer and manage its business operations, including personnel and employment matters. FPL attempted to do the port but Comwave will not allow it until I pay a $50 fee for the port. Should I have extra banking fees due to your unauthorized behaviour, I will expect Comwave to reimburse. The item on the bill gives a number no one answers. A $9.95 system access fee applies to all internet connections. Credit card charge-backs will incur a $50 administration fee. #41 GoodFellaz Deal Fanatic Jun 24, 2015 7741 posts 2574 upvotes 0 downvotes Alboracer wrote: I need help.
We rely on third parties to assist us in routing 9-1-1 calls to local emergency response centers and to a national emergency calling center. UNDER NO CIRCUMSTANCES WHATSOEVER IS THE CUSTOMER PERMITTED TO RESELL, SHARE, OR OTHERWISE DISTRIBUTE THE SERVICE OR ANY PORTION THEREOF TO ANY THIRD PARTY WITHOUT THE WRITTEN CONSENT OF COMWAVE AND PAYMENT OF APPLICABLE FEES. Early termination of the Services is subject to cancellation fees equal to 100% of the contract for each Service, and Underlying Service taking into account the Service Term (s), Renewal Service Term (s), Underlying Service renewals, disconnection fees and any labour charges that may apply.
All of Comwaves employees with access to personal information will be required as a condition of employment to contractually respect the confidentiality of personal information.
You should inform any household residents, guests and other persons who may be present at the physical location where you utilize the Comwave VoIP service of the important differences in and limitations of VoIP 9-1-1 Dialing service as compared with E9-1-1 Dialing service, as set out above. If necessary, the Privacy Officer will advise the Customer or employee of the existence of relevant complaint procedures. . Skip Advertisement ARTICLE CONTINUES BELOW Comwave:. Users shall not post ten (10) or more messages similar in content to Usenet or other newsgroups, forums, e-mail mailing lists or other similar groups or lists. The Customer assumes the full risk and responsibility of employing appropriate parental supervision and discretion concerning what programming is viewed. Each party hereto does hereby attorn to the jurisdiction of the Courts of the Province of Ontario. An individual with Internet access can cause damage, incur expenses and enter into contractual obligations while on the Internet. Excessive use of the Comwave service constitutes a violation of these restrictions. If the calling plan includes several countries or services, E.g. Your 9-1-1 Dialing service is enabled when you activate your Comwave VoIP service. In addition, Comwave reserves at all times, all rights and remedies available to it with respect to such activities at law or in equity. Returns are subject to a $25 restocking fee. The title and address of the person(s) accountable for Comwaves compliance with the policy and to whom inquiries or complaints can be forwarded; The means of gaining access to personal information held by Comwave; and. 1.05 Network Congestion; Reduced Speed for Routing or Answering 9-1-1 Dialing Calls. The contract start date for all Services shall be the date the Comwave provided equipment is registered on the Comwave network and billing has commenced; for long distance users the date is from the date of subscription to Comwave. (xiv) uses or permits others to use the service for commercial or business use. 2.06 Comwave's Right to Refuse to Provide Services.
Commission for Complaints for Telecom-television Services (CCTS) is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. The contract term length can be identified by the Subscriber on the invoice for services with a 1YR, 2YR, or 3YR designation. Just recently I cancelled their service (after about 4 1/2 years) and they sent me an early cancellation fee of over $200. When congestion is detected, Comwave Internet Traffic Management assigns higher priority levels to time-sensitive and priority Internet traffic like VoIP, video streaming and gaming to ensure that they are not swamped by the traffic of very resource-intensive (but not very time-sensitive) applications like file downloads and peer-to-peer traffic. $150 paid in advance, for 12 months of local phone service). You further agree not to resell, transfer, or share your service. It is not shared with any other third party. From time to time, the equipment required to access and use the Service may change. Subscriber may change plans throughout the term but may be required to pay a fee to compensate for promotions received by the Subscriber who would have otherwise not received them. he took internet and phone.
The requested information will be provided or made available in a form that is generally understandable. . If you are a local line Subscriber of another phone company, you may switch to Comwave long distance services. We recommended that Comwave cancel the account, credit the disputed ECF and all charges billed after February 10, 2020, and correct any derogatory credit reporting which may have resulted from this dispute. The first 3 months will be free and the last 3 months of the contract will be free. During peak periods, when congestion occurs, downstream peer to peer traffic and similar non real-time applications are regulated to allow for real-time applications such as video streaming, chat, gaming and VOIP the best possible user experience. For plans that include free calling to a specific country or groups of countries; Comwave may at any time remove certain countries from the calling plan as may be required from time-to-time due to; economic conditions, regulatory, international turmoil, call termination issues, or an increase in the international call termination rates associated to a destination. Personal information that is no longer required to fulfill the identified purposes will be destroyed, erased or made anonymous according to the guidelines and procedures established by Comwave. File a complaint Table of contents Claimed business Follow Share Complaints Contacts Resolved "comwave" Resolved "Complaining about home phone" Resolved "Scam" Resolved "falsying contract" Resolved "Worst Service Provider" Resolved "Comwave Canada (Solution to your Problems)" Resolved "Asking money & threatening to send info to." Comwave will not assume any responsibility for your acts or omission or of any individual who uses your account. Users are prohibited from violating any system or network security measures including, but not limited to, engaging in unauthorized access or use of Comwaves or a third partys network, data or information. All deposits or other prepayments made by the Subscriber in connection with the Services will earn no interest. Why Your Business Needs LTE Internet Failover, Home Internet, TV and Phone Service | Comwave Canada, CALL 1-866-334-5353 FOR A FREE CONSULTATION. (d) Governing Law: These Terms and the rights and obligations of the parties hereunder shall be governed by, and construed in accordance with, the laws of the province of Ontario, and the federal laws of Canada applicable in such province. By way of example, ECF for a Home Phone billed at $0 would be $15 times the number of months remaining. If the network becomes congested, Comwave Internet Traffic Management makes sure that the traffic of time-sensitive and priority activities receives priority over the traffic of non time-sensitive activities in order to maintain a quality Internet experience for all users.
Should reactivation of services be required, Comwave will levy a reconnection fee of $25. Your 9-1-1 Dialing service is activated when you subscribe to Comwave VoIP service. The application will include sufficient information to permit Comwave to provide an account of the existence, use, and disclosure to any third parties of this personal information. An individual shall be able to challenge the accuracy and completeness of the information and have it amended as appropriate. During the migration, you will continue to receive charges from your current long distance provider until the migration is complete and services have been successfully switched to Comwave. Any detriment that is caused to the network as a result of a failure to properly secure your computer system may result in the termination of the Service. Personal information will be retained only as long as necessary for the fulfillment of those purposes.
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For Apple Inc., we use the UDID and for Android we use IMEI. .
You may be asked to pay a refundable security deposit (SD) for any equipment provided to you for the use of the Services. An individual will be able to address a challenge concerning compliance with the above principles to Comwaves Privacy Officer. Users will not post any Usenet or other newsgroup, forum, email mailing list or other similar group or list articles which are off-topic according to the charter or other owned-published FAQ or description of the group or list.
Subscriber understands, however, that such Content may be subject to "caching" at intermediate locations on the Internet when being accessed through the Service. Complaints regarding email, Usenet abuse, SPAM, Illegal Use and System or Network Security issues should be sent tosecurity@comwave.net. Excessive usage shall be determined solely by Comwave pursuant to our Fair Usage Policy listed herein.
You agree throughout the term of your Comwave Services, and provide Comwave with express consent herein to transfer your phone number to;(a) Comwave's preferred carrier partners and vendors as may be required from time-to-time without further consent by you,(b) transfer your phone number to Comwave upon request by you,(c) transfer your phone number from Comwave to an alternate carrier of your choosing upon request by you. This is where you'll find out if you're pretty much stuck paying the rest of your contract or if prorated fees apply. Comwave reserves the right to examine the Subscriber's credit record before activating the Services. Where Comwave has determined that the problem is not the fault of Comwave but rather with the Subscriber, his equipment, Internet, phone lines, connectivity and the like, then ECF shall apply. Third party payment processor charges a fee of These service providers are not permitted to use the Non-Personally Identifiable Information collected on This account has been disabled.
To complete the registration, you will need to give us some information about yourself including but not limited to your name, Email address, zip code, postal code, age, and occupation. Comwave cannot guarantee privacy. If Comwave is you Primary Interexchange Carrier "PIC" (your long distance provider on your phone line) and you switch local phone companies, your PIC long distance services with Comwave will cease automatically and you will be billed by your local phone company for all long distance calls. All returned equipment must be returned to Comwave in like-new re-salable condition in its original packaging. Comwave reserves the right to take any and all additional actions it may deem appropriate with respect to such activities, including without limitation, taking action to recover the costs and expenses of identifying offenders and removing them from the Comwave Service, and levying cancellation charges to cover Comwaves costs. (c) Pre-paid VoIP: This service is sold as a bundle that includes service for a specific period of time (Eg. (d) The Subscriber agrees to indemnify and hold harmless Comwave against all claims, including fees and expenses of counsel, resulting from the Subscriber's use (or the use by others with the Subscriber's explicit or implicit consent) of the Services, the Subscriber's codes, facilities or equipment, which cause direct or indirect damage or harm to another party or to the property of another. The form of consent sought by Comwave may vary, depending upon the circumstances and type of information disclosed. Returns cannot be processed without an RA number from Comwave. The Subscriber must formally and personally request cancellation at least thirty days prior to the expiration date. Internet Traffic Management Policies (ITMP). Internet Service is provided on a Best Efforts basis. General This is our agreement with you, the Subscriber. (a) Comwave may interrupt the Services to the Subscriber at any time for any duration of time, without any notice or liability, in order to install, inspect, repair, replace or to perform necessary maintenance on the telecommunications equipment, facilities or network, or for other technical reasons as may be required. Congestion can occur in any network when many people are using the network at the same time or are engaging in activities that use a large amount of bandwidth. It allows us to communicate with you about your service, news and promotions and to personalize the content and services we offer you. The nature of the safeguards will vary depending on the sensitivity of the information that has been collected, the amount, distribution and format of the information, and the method of storage. throughput or speed). The Subscriber is solely responsible for use of the Services by any of its employees, officers, directors, agents and any other end user of the Services (collectively, the "End Users"). The SD amount is dependent on the equipment that is provided to you. Comwave Home Phone Global, the Subscriber shall remain obligated to the Contract. NSF and all refused payments shall incur a $25 administrative fee per occurrence. From time to time, the computer equipment required to access and use the Service may change.
Network priority is assigned to the type of Internet traffic and Comwave Internet Traffic Management does not discriminate against any vendor, service provider or website. Comwave collects personal information from its Customers and employees for the purposes described under Principle #2.